MLSOK, Inc. is seeking a customer-focused and tech-savvy Customer Service Representative to join our Technical Support Team. In this role, you will serve as a trusted resource for MLS Users, providing exceptional support for MLS systems, products, and services. You will assist members through phone, email, and online support channels while helping them navigate technology solutions that are critical to their business success.
If you enjoy solving problems, helping people, and working in a fast-paced environment, we would love to hear from you.
Key Responsibilities
Member Support & Customer Service
Deliver outstanding customer service to MLS Users through phone, email, and helpdesk support.
Respond promptly to support requests and ensure issues are resolved efficiently and professionally.
Troubleshoot and resolve MLS system, listing, and account-related issues with a focus on member satisfaction.
Provide technical assistance for MLS search platforms, products, and related applications.
MLS Operations & Compliance
Maintain a strong understanding of MLS Rules and Regulations, lockbox policies, and MLS procedures.
Review and audit MLS data to help ensure compliance with MLS standards and requirements.
Identify listing-related issues and work collaboratively with members to resolve them accurately.
Collaboration & Communication
Work closely with MLSOK staff, vendor support teams, and leadership to address system issues and enhance service delivery.
Escalate complex issues appropriately and provide detailed documentation through the helpdesk system.
Keep members informed of MLS updates, system changes, and new features.
Communicate emerging trends, recurring issues, and member concerns to the MLS Team and CTO.
Member Onboarding & Training
Assist new MLS subscribers with account setup, onboarding, and system orientation.
Help members become successful users of MLS tools and resources by providing guidance and support.
Additional Responsibilities
Accurately document support interactions and maintain helpdesk records.
Contribute to continuous improvement efforts that enhance the member experience.
Perform other duties as assigned by the MLSOK COO/CTO.
Qualifications
Required
Minimum of 1 year of customer service, technical support, or helpdesk experience.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills with a professional, positive, and customer-focused approach.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with:
Windows-based computers
Microsoft 365 applications
VoIP phone systems
Web-based software applications
Preferred
Experience in the real estate industry, MLS environment, or related property technology systems.
Experience using CRM, ticketing, or helpdesk software.
What We Offer
Competitive salary
Comprehensive benefits package
Paid time off and holidays
Professional development opportunities
Collaborative and supportive team environment
Opportunity to make a direct impact on the success of Oklahoma’s real estate professionals
Why MLSOK?
At MLSOK, we are committed to providing exceptional tools, technology, and support to the real estate community. Our team takes pride in delivering outstanding service and building strong relationships with our members. When you join MLSOK, you become part of an organization that values innovation, teamwork, professionalism, and member success.
Apply Today
Ready to join our team?
Email your resume to: hr@okcmar.org
Equal Opportunity Employer
The Oklahoma City Metropolitan Association of REALTORS® and MLSOK, Inc. are proud Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and empowered to succeed.